FAQ

Orders & Delivery

  • How will my order be shipped? Orders are shipped with Dutch postal company PostNL. As soon as a order is sent to a location outside of the Netherlands, the postal company of that location, will take over.
  •  What is the delivery time of my order? 
NL: Delivery in 2-4 working days
Europe: Delivery in 4-8 working days                                        
Worldwide: Delivery in 8-16 working days
Delivery times may vary during holiday seasons. 
  •  What are the shipping costs? Shipping costs in the Netherlands are free. Shipping to Europe is free of charge for orders over €50,- . Shipping to other countries is free of charge for orders over €80,-  Shipping costs to Europe and other countries may vary but will start at: Europe €10,- and other countries €20,-
  • What do I do if I want to change or cancel my order? Please contact us immediately at info@loyaute.nl in case you need to cancel or change your order.

Payments

  •  Which payment methods do you offer? At this moment we offer iDeal, Paypal, Visa, Mastercard, American Express, ApplePay, Bank Transfer and Klarna, Pay After.

Returns & Refunds

  •  Can I return my order and arrange a refund? Yes, certainly you can! Find our return policy here. 

Store information

LOYAUTÉ 
Chamber of Commerce no: 61485578 Spinnakerplantsoen, 112. 
Almere, The Netherlands

Could’nt find your answer here? Contact us! Send an DM on Instagram, send an email to info@loyaute.nl or fill in the form below.