Returns


Our purpose is to guarantee your full satisfaction. If, for any reason, you are not satisfied with your order, you may have your right to cancel your purchase and return purchased products.

You can return any item within 14 days after receiving the item. Returning items will be accepted if the item is sent & received at our distribution center within 14 days.

We do not allow returns for the following:

  • Sale items can not be exchanged/returned
  • Facemasks, underwear, lingerie or swimwear
  • Products received in a condition other than their original condition
  • Products without tags attached
  • Products that appear worn or smell of perfume, deodorant or tan
  • Products that are marked or damaged in any way

Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, based upon situation you will receive a credit voucher.

Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. 

Please send an email to info@loyaute.nl to request your return. Mention your order number, name and delivery address. We will reply within 24 hours to confirm your return. Please note that we do not enclose receipts in your order package as you receive those by e-mail. By doing this, we are helping to save our earth a little bit!