RETURNS


Our purpose is to guarantee your full satisfaction. If, for any reason, you are not satisfied with your order, you may have your right to cancel your purchase and return purchased products.

You can return any item within 14 days after receiving the item. Note: items need to be delivered at our warehouse within those 14 days.

We do not allow returns for the following:

  • Sale items can not be exchanged/returned
  • Facemasks, underwear, lingerie or swimwear
  • Products received in a condition other than their original condition
  • Products without tags attached
  • Products that appear worn or smell of perfume, deodorant.
  • Products that are marked or damaged in any way

Our returns department has the right to refuse a return if a returned item does not meet the above conditions. Based upon situation, the item will be sent back to the original shipping adress or there will be offered a credit voucher.

Please be informed that you will need to cover the cost of your return back to us. We advise to use a tracked method of postage to ensure it reaches us safely. We are not responsible for lost, stolen or undelivered parcels. Initial shipping costs are not refunded. Do not send your items back to us without sending an email first.

Please send an email to info@loyaute.nl to request your return. Mention your order number, name and delivery address. Please note that we do not enclose receipts in your order package as you receive those by e-mail. By doing this, we are helping to save our earth a little bit!