• How will my order be shipped? Orders are shipped with Dutch postal company PostNL and international carrier DHL. As soon as an order is sent to a location outside of the Netherlands, the postal company of that location, will take over. You will always receive a Track&Trace code with your shipping.
  • What is the delivery time of my order? All orders made on working days have Next Day Shipping. Orders made in weekends or bank holidays, will be shipped on the next working day. *Same Day Shipping: Orders must be placed before 12:00PM on a working day. European delivery addresses only. We strive to deliver according the following delivery times:
Netherlands & Belgium: Delivery in 2 - 5 working days
Europe: Delivery in 5 - 7 working days
Other: Delivery in 7 - 16 working days

Delivery times may vary during holiday seasons. (As COVID-19 affects businesses worldwide, please keep in mind that deliveries could be delayed.)

  • What are the shipping costs? Shipping costs in the Netherlands and Belgium are free for orders over €20,-. Shipping to Europe is free of charge for orders over €50,- . Shipping to other countries is free of charge for orders over €80,-  Shipping costs to Europe and other countries may vary but will start at: Europe €13,- and other countries €30,-

*Same Day Shipping - Orders will be registered at our parcel office and will be dispatched on the same day. Please note that we are not responsible for delayes occured by the parcel station.

Any period or date for delivery of items stated by LOYAUTÉ is intended as an estimate and is not a contractual commitment. We are not responsible for delays caused by shipping carriers & other external third parties.